Refund, Return & Shipping Policy

Introduction

This policy applies to physical merchandise purchased and paid for through the online Shop operated by A Vocal Affair Pte Ltd (“AVA”, “we”, “us” or “our”). It does not govern tickets purchased on Eventbrite or separately quoted artist bookings and creative services.

1. Artist bookings and creative services

Custom Blend and other enquiries are not online purchases or confirmed bookings. Artist engagements, event curation, arrangements, productions, coaching and other bespoke services are separately quoted, invoiced and governed by their respective written agreements, including any cancellation and refund provisions.

2. Workshops, classes and event tickets

AVA does not currently sell event tickets or workshop registrations through its online Shop. Where tickets are offered via Eventbrite, the applicable organiser terms and the ticketing platform’s policies govern those purchases. If AVA introduces online registrations in future, the applicable terms will be displayed before payment.

3. Digital products

AVA does not currently offer digital downloads through its online Shop. Any future digital products will have their applicable delivery and refund terms stated before purchase.

4. Physical merchandise: returns and exchanges

For a change-of-mind return request, please email hello@avocalaffair.com.sg within 7 calendar days of receiving the item, with your order number, product details and reason. Change-of-mind returns or exchanges require AVA’s approval and are not automatically guaranteed. Approved items must be unused, unworn and in their original condition, with packaging and tags where applicable. Please do not send items back until we provide return instructions. Customers bear return shipping costs for approved change-of-mind returns unless AVA agrees otherwise.

5. Incorrect, damaged or defective items

If your order arrives incorrect, damaged or defective, contact hello@avocalaffair.com.sg as soon as reasonably possible, providing your order number and photos where helpful. We will assess the matter and offer a remedy as required by applicable Singapore consumer protection law. Where a return is reasonably required for a verified incorrect or defective item, AVA will cover reasonable return shipping arrangements or costs. The 7-day change-of-mind request window does not limit statutory rights.

6. Refund processing

Once a refund is approved, AVA will generally process it within 14 business days, using the original payment method where practicable. The payment provider or bank may take additional time to reflect the funds. We will confirm the approved refund amount and any applicable shipping treatment.

7. Shipping and delivery

The online Shop currently offers shipping within Singapore only, unless AVA expressly agrees otherwise before an order is placed. Shipping fees and estimated delivery times will be presented at checkout or in the order confirmation. Delivery estimates are not guarantees. Please ensure your shipping details are accurate and contact us promptly if there is an issue with delivery. If an order cannot be fulfilled, AVA will contact you about alternatives or a refund.

8. Items not shipped

Custom services and Eventbrite ticket purchases are not physical Shop merchandise and are not shipped under this policy.

9. Contact and statutory rights

For order, return, shipping or refund enquiries, email A Vocal Affair Pte Ltd at hello@avocalaffair.com.sg with your order reference. Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded under Singapore law, including the Consumer Protection (Fair Trading) Act. Last updated: 14 October 2026.